MEHAVEYOUWANT.COM RESERVES THE RIGHTS TO ONLY PROCESS AND SHIP ORDERS IF THE FOLLOWING TERMS AND CONDITIONS ARE ACCEPTED WITH A CONFIRMED AGREEMENT FROM THE PURCHASER. THE PURCHASER AGREES TO ADHERE TO ALL THESE COMPANY REGULATIONS WHEN PLACING AND ORDER WITH US.
At the time of shipping, medicsmaxi.com will email the customer with a shipping confirmation in which we advise the approximate delivery time. Delivery usually takes between 7 to 14 days – depending on the area. We will advise the approximate expected time for each shipment. However, shipments may take longer than the normal advice. It has been known for parcels to be up to 2 weeks late (i.e. total delivery time 3 to 4 weeks).
If a parcel is sent by non-registered airmail, there is no way of tracing the package once it has been deposited in the post office. If a parcel is taking longer than expected to arrive we advise the client to be patient.
In the event that an order is seized by your local Customs or FDA or is lost, generally, we will offer a re-ship at 50% of the original order cost plus shipping. See our Shipping section.
If a Genesis or Maxpro injectable product, in a 10ml glass vial, is seized by local Customs or FDA, all re ships of such injectable will be in silver foil sachets, and the empty sterile glass vials shipped separately.
At the time of shipping, medicsmaxi.com will email the customer with a shipping confirmation in which we advise the approximate delivery time and the registered parcel number.
We shall advise also the websites on which the registered parcel can be viewed. www.thailandpost.com will confirm the package has been accepted by Thailand Post. Once the package arrives in your country, it will be logged by your national postal carrier and at that point in time, can be tracked on your national postal carrier web site. Website URLs will be advised at the time of shipment.
Delivery usually takes between 7 to 14 days – depending on the area. We will advise the approximate expected time for each shipment. However, shipments may take longer than the normal advice. It has been known for parcels to be up to 2 weeks late (i.e. total delivery time 3 to 4 weeks).
If a parcel is sent by registered airmail and is late, the customer should contact medicsmaxi.com in the first instance. We can advise how to track and trace the parcel. Inquiries can be made of late packages to postal carriers in Thailand (by medicsmaxi.com) and in the customers country (by the customer). We shall advise accordingly.
In the event that an order is seized by your local Customs or FDA or is lost, generally, we will offer are ships at 50% of the original order cost plus shipping. See our Shipping section. You are advised to provide also an alternate uncompromised address.
If the shipment is seized and stopped a second time we do not offer a re-ship or refund.
If a Genesis or Maxpro injectable product, in a 10ml glass vial, is seized by local Customs or FDA, all re ships of such injectable will be in silver foil sachets, and the empty sterile glass vials shipped separately.
We package in the best way to be delivered successfully. Without a full valid prescription for the goods there is no guarantee of passing any customs inspection should one take place. All such packages are shipped at customer risk. Post office errors are also customer risk.
If no one is present at the registered address when the post service tries to deliver a package, the postal service should leave a note. You must rearrange delivery or go to the postal office to collect the parcel within the advised time by your postal service (eg as advised by USPS in USA or Australia post in Australia etc). If you fail to collect the parcel or rearrange delivery within the advised time by eg USPS, the parcel will be returned to Thailand. In that case, we will try to retrieve the parcel. This can take 2 to 3 months. And we shall reship to you and will charge a new shipping fee. If we cannot retrieve the parcel, then the parcel is lost and, at our discretion, we may offer a re-ship at a charge of 50% of the web price plus shipping cost.
Please advise correct ship address including full postcode. We shall apply clear printed address labels to the packages.
In the event, the post office service in your country fails to deliver a package (e.g. for reasons or cannot find the address – this is very rare if a correct address and full postcode are given), the package should be returned to Thailand. In that case, we will try to retrieve the parcel. This can take 2 to 3 months. And we shall reship to you and will charge a new shipping fee. If we cannot retrieve the parcel, then the parcel is lost and, at our discretion, we may offer a re-ship at a charge of 50% of the web price plus shipping cost.
Please remember therefore that all parcels are always shipped at customer risk. In the event of a failure first time around, it may be possible for us to re-ship at 50% of web prices plus shipping. A second 50% reship will not be offered.
the vast majority of our packages are delivered without any post office snags.
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